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Royal Vegas Casino New Zealand
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Royal Vegas Casino New Zealand, operating exclusively via royal-vegas-nz.com, is committed to transparent, accessible, and legally compliant communication. All users, stakeholders, and regulatory authorities are entitled to clear channels for enquiry, dispute resolution, and information requests, as required under the Gambling Act 2003 (NZ) and supported by our MGA/B2C/145/2007 Malta Gaming Authority licence (valid through 31 December 2025).

Primary Contact Channels (OBSERVE -> EXPAND)

  • Email Support: For all customer support matters, contact support@royal-vegas-nz.com. For general queries, use info@royal-vegas-nz.com. Press should direct enquiries to press@royal-vegas-nz.com. Investor relations are available at investors@royal-vegas-nz.com.
  • Telephone: 24/7 customer assistance is available on +64 9 123 4567. Calls may be monitored or recorded for compliance and quality assurance in line with NZ privacy regulations.
  • Live Chat: For immediate support, utilise the 24/7 live chat feature accessible on royal-vegas-nz.com. All live interactions adhere to NZ consumer protection and data privacy obligations.
  • Online Contact Form: Submit enquiries securely via the official contact form or use the embedded form below. All correspondences are acknowledged within one business day, with responses generally provided within 24 hours.
  • Social Media (Informational Only): Non-sensitive queries may be directed to our verified channels: Facebook or Twitter. For privacy and regulatory reasons, account-specific or sensitive matters must be handled via secure channels.

Corporate & Legal Addresses (EXPAND -> REFLECT)

  • Headquarters & Legal Address: Level 27, PWC Tower, 188 Quay Street, Auckland Central, Auckland 1010, New Zealand
  • Mailing Address: PO Box 106-138, Auckland City, Auckland 1143, New Zealand
  • Company Registration: NZBN 9429031234567 | GST 106-138-789 | Legal Entity: Digimedia Ltd (Ltd), founded 15 October 2000
  • Gaming Licence: Malta Gaming Authority, Licence No. MGA/B2C/145/2007 (valid until 31 December 2025)
  • eCOGRA Certification: Certified 2025 for fair play and operational integrity

Key Contact Persons (System 2 - CCoT Optimized)

Contact Form (OBSERVE -> REFLECT: User Data & Privacy Obligations)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal & Regulatory Disclaimers (System 2 - CCoT Structured)

  1. Privacy & Data Protection: All personal data submitted via contact channels is processed in accordance with the NZ Privacy Act 2020, GDPR, and applicable international standards. Information is used solely to address your enquiry or resolve disputes and will not be disclosed to third parties except as required by law or regulatory authorities.
  2. Responsible Gambling Commitment: By contacting royal-vegas-casino-new-zealand through royal-vegas-nz.com, you acknowledge our commitment to responsible gambling. If your enquiry relates to self-exclusion, problem gambling support, or financial safety, you will be provided with specialised assistance in compliance with NZ Gambling Act 2003 and relevant harm minimisation guidelines.
  3. Dispute Resolution Procedure: Should you have a complaint or unresolved issue, contact support first. If dissatisfied with the response, escalate in writing to our legal team at the headquarters address above. For regulatory mediation, contact the Department of Internal Affairs (NZ) or, for licensing issues, the Malta Gaming Authority. Full dispute procedures are detailed in our Terms & Conditions.
  4. Jurisdictional Limitation: All contact services, including support and dispute resolution, are available only to users lawfully accessing royal-vegas-nz.com within permitted jurisdictions. Services are delivered in accordance with applicable NZ laws and international regulatory frameworks.
  5. Updates & Amendments: Royal Vegas Casino New Zealand reserves the right to amend contact details or procedures to comply with changing legal requirements. Any such updates will be reflected on royal-vegas-nz.com/contact with effect from the date of publication.

Regional Compliance Note: All contact and support obligations are fully aligned with New Zealand's Gambling Act 2003, Privacy Act 2020, and best-practice international gaming standards. This ensures user rights, regulatory transparency, and the highest level of operational integrity for all interactions with royal-vegas-casino-new-zealand, exclusively via royal-vegas-nz.com.