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Terms & Conditions

OBSERVE: Identification of key terms for legal clarity and consistent interpretation.
EXPAND: Inclusion of both explicit and implicit definitions relevant to online gambling operations in NZ.
REFLECT: Ensuring all users and regulatory bodies can unambiguously understand the contractual terminology.

  • Operator: Digimedia Ltd, trading as royal-vegas-casino-new-zealand, registered in New Zealand (NZBN 9429031234567), licensed under MGA/B2C/145/2007 (Malta Gaming Authority), with headquarters at Level 27, PWC Tower, 188 Quay Street, Auckland Central, Auckland 1010, New Zealand.
  • User/Player: Any individual who creates an account and/or participates in betting or gaming activities on royal-vegas-nz.com.
  • Account: A registered user profile enabling participation in the gaming and betting services of royal-vegas-casino-new-zealand.
  • Bet/Wager: Any monetary stake placed on a game, event, or outcome via royal-vegas-nz.com.
  • Bonus: Any promotional reward, including free spins, credits, or match offers, granted to players under specific terms.
  • Deposit/Withdrawal: The process of transferring funds into or out of a user's account via approved payment methods.
  • KYC (Know Your Customer): Mandatory identity verification procedures as required by NZ law and the Operator's anti-fraud policies.
  • Responsible Gambling: The Operator's commitment to providing tools and support for safe and controlled gaming.

Account Registration

OBSERVE: NZ law mandates strict age and identity verification, with operator obligations to ensure compliant onboarding.
EXPAND: Integrate KYC, data accuracy, and user responsibility standards per regulatory and eCOGRA requirements.
REFLECT: Streamlined, secure, and legally robust account creation process.

  1. Eligibility: Only individuals aged 18 years or older and legally permitted under NZ law may create an account. Proof of age and identity is mandatory; accounts for minors are strictly prohibited and will be closed without notice.
  2. Registration Process: Users must provide accurate personal details, including full legal name, date of birth, and residential address. Email verification is required, and the Operator may request KYC documents (e.g., government-issued ID, proof of address) before account activation or first withdrawal.
  3. User Obligations:
    • Provide and maintain true, accurate, and up-to-date account information at all times.
    • Safeguard login credentials and prevent unauthorised access; the Operator is not liable for losses due to compromised accounts.
    • Promptly notify support@royal-vegas-nz.com of any suspected unauthorised use or security breach.
  4. Account Limitations: Each individual may hold only one account; duplicate, fraudulent, or misrepresented accounts will be suspended, and associated funds may be forfeited.

Regional Compliance Note: All registration and verification processes are fully aligned with NZ Gambling Act 2003, AML/CFT regulations, and eCOGRA certification standards (2025).

Betting & Gameplay Rules

OBSERVE: Clarify acceptable betting practices, game conduct, and dispute scenarios.
EXPAND: Outline minimum/maximum bets, bet modification, live casino etiquette, and anti-fraud provisions.
REFLECT: Comprehensive, enforceable framework for fair gameplay.

  1. Bet Placement: Bets may only be placed by registered users with sufficient account balance. Minimum and maximum bet amounts vary by game and are displayed in each game interface. Bets are final once confirmed and cannot be cancelled except in the event of technical malfunction or as otherwise permitted under these Terms.
  2. Bet Modification & Cancellation: The Operator reserves the right to void, refuse, or adjust bets in cases of obvious error, technical failure, fraud, or regulatory breach, with notification provided to the user as soon as practicable.
  3. Live Casino & Chat Conduct:
    • Players must maintain respectful conduct in all live casino and chat environments. Threats, insults, harassment, or the use of offensive language is strictly prohibited.
    • Cheating, collusion, or use of external tools to influence game outcomes is forbidden and will result in account suspension and possible referral to law enforcement.
  4. Game Results: All outcomes are determined by certified RNG software or live dealer activity, subject to regular auditing (eCOGRA Certified 2025).

Regional Compliance Note: These rules are fully compliant with NZ Gambling Commission standards and international best practices.

Bonus Terms

OBSERVE: Define bonus eligibility, activation, and wagering requirements to meet NZ regulations.
EXPAND: Address prohibited activities, bonus stacking, and bonus abuse policies.
REFLECT: Legally robust, transparent bonus regime for all users.

  1. Bonus Activation: Bonuses are available only to eligible users who meet the specified criteria for each promotion. Activation may require a qualifying deposit, bonus code, or opt-in via the user account page. Only one bonus can be active per user at any time unless otherwise stated.
  2. Wagering Requirements: Bonus funds must be wagered in accordance with specified requirements (e.g., 35x bonus amount) within the stated timeframe (minimum 30 days, valid through 2025). Wagering contributions vary by game type and are detailed in each bonus offer's terms.
  3. Prohibited Actions:
    • Use of multiple accounts to claim bonuses is strictly forbidden and will result in forfeiture of all bonuses and associated winnings.
    • Attempts to manipulate bonus systems, including minimal risk betting (e.g., betting on both outcomes), are prohibited.
    • Bonuses may not be combined with other promotions unless expressly allowed.
  4. Bonus Removal: Failure to meet wagering requirements within the stated timeframe will result in the removal of all bonus funds and any associated winnings.

Regional Compliance Note: All bonuses are managed in accordance with NZ promotional rules and MGA licensing requirements, with full transparency and user protection (2025).

Payments & Withdrawals

OBSERVE: Specify all approved payment methods, limits, fees, and regulatory procedures.
EXPAND: Address anti-money laundering, fraud prevention, and user protection obligations.
REFLECT: Secure, transparent, and compliant financial operations.

  1. Deposit Methods: Deposits can be made through major credit/debit cards, e-wallets, or approved cryptocurrencies. All payment options are displayed on the royal-vegas-nz.com cashier page. Minimum deposit amount is NZD 10, with no maximum unless otherwise stated.
  2. Withdrawal Process:
    • Withdrawals are processed via the same method used for deposit, where possible, in line with AML/CFT policies.
    • Minimum withdrawal amount is NZD 20. Maximum daily withdrawal limit is NZD 10,000 unless otherwise approved by support.
    • Withdrawals are subject to KYC verification; the Operator may request additional documents at any stage.
    • Standard processing time is 1-5 business days, subject to payment provider policies and regulatory checks.
  3. Fees: The Operator does not charge fees for standard deposits or withdrawals. Third-party providers may impose their own fees, which are the sole responsibility of the user.
  4. Refunds & Bonus Reversals: Bets are non-refundable except in cases of technical error or regulatory breach. Bonus funds may be revoked if the user is found in violation of these Terms or applicable laws.

Regional Compliance Note: All payment and withdrawal processes adhere to the NZ Financial Markets Conduct Act 2013 and global AML/CFT obligations.

Limitation of Liability

OBSERVE: Clearly outline the Operator's legal obligations and exclusions for fair play, technical reliability, and loss limitation.
EXPAND: Include maximum compensation clauses and address indirect damages.
REFLECT: Protective, balanced liability structure for both Operator and user.

  1. Operator Obligations: The Operator undertakes to provide fair, transparent gaming and to ensure the accuracy of all game results, subject to regular independent audits (eCOGRA Certified 2025).
  2. Exclusions of Liability:
    • The Operator is not liable for any loss or damage arising from network interruptions, technical failures, or unauthorised access, except where caused by its own gross negligence or willful misconduct.
    • The Operator does not guarantee uninterrupted access to royal-vegas-nz.com and may suspend or modify services for maintenance or regulatory reasons.
    • Users access and use all services at their own risk.
  3. Maximum Compensation: In all cases, the Operator's maximum liability to any user shall not exceed the amount of the bet or wager in question. Indirect, consequential, or punitive damages are expressly excluded to the fullest extent permitted by NZ law.

Regional Compliance Note: This section is crafted in line with NZ Consumer Guarantees Act 1993 and relevant dispute resolution statutes.

Intellectual Property Rights

OBSERVE: Identify all intellectual property assets and user restrictions.
EXPAND: Prohibit unauthorised use, copying, or distribution of content and software.
REFLECT: Full legal protection of Operator assets.

  • Copyright & Trademark: All content, software, graphics, and logos on royal-vegas-nz.com are the exclusive property of Digimedia Ltd or its licensors. All rights reserved, 2025.
  • Prohibited Uses: Users may not copy, reproduce, distribute, modify, or commercially exploit any part of the site or its content without the Operator's prior written consent.
  • Software Restrictions: Reverse engineering, decompiling, or otherwise interfering with site software is strictly prohibited and may lead to legal action.

Regional Compliance Note: Intellectual property rights are enforced under the NZ Copyright Act 1994 and international treaties.

Privacy & Data Protection

OBSERVE: Reference privacy policy and data protection standards.
EXPAND: Affirm compliance with NZ data privacy laws.
REFLECT: Transparent, user-centric data handling.

  • All personal data is collected, processed, and stored in accordance with the Privacy Policy and the NZ Privacy Act 2020.
  • Users are encouraged to review the Privacy Policy for full details of their rights and the Operator's data protection measures.

Regional Compliance Note: Data handling and user privacy are fully compliant with NZ regulatory standards and eCOGRA certification (2025).

Changes to Terms

OBSERVE: Specify user notification procedures and legal effect of changes.
EXPAND: Include clear user rights in the event of disagreement.
REFLECT: Transparent, fair terms update protocol.

  1. Notification of Changes: The Operator reserves the right to amend these Terms at any time. Users will be notified of material changes via email, prominent on-site banners, or both.
  2. User Options: Continued use of royal-vegas-nz.com following notice of updated Terms constitutes acceptance. Users who do not agree with the changes may discontinue use and request account closure and withdrawal of funds.
  3. Effective Date: All changes take effect from the date specified in the notification, with all Terms kept up-to-date as of 6 November 2025.

Regional Compliance Note: This procedure is in line with NZ Fair Trading Act 1986 and Consumer Law requirements.

Termination & Suspension

OBSERVE: Define all grounds for account closure and user notification obligations.
EXPAND: Detail procedures for refunding balances, handling disputes, and regulatory reporting.
REFLECT: Legally sound, user-focused account termination framework.

  1. Grounds for Termination: The Operator may suspend or permanently close a user's account for breach of these Terms, suspected fraud, regulatory non-compliance, or at the user's request.
  2. Procedure:
    • The Operator will notify the user by email (support@royal-vegas-nz.com) of the reason for suspension or closure, with details of any remaining balance and the process for withdrawal (subject to KYC checks).
    • In cases of serious breach (e.g., fraud, underage gambling), all funds may be forfeited, and relevant authorities notified in accordance with NZ law.
  3. Appeal & Dispute: Users may appeal account decisions by contacting support@royal-vegas-nz.com. All appeals are reviewed within 10 business days, with escalation to external dispute resolution if required.

Regional Compliance Note: Termination policies comply with NZ Gambling Act 2003, AML/CFT regulations, and Consumer Protection standards (2025).

Governing Law & Jurisdiction

OBSERVE: Specify applicable law, court, and dispute mechanism.
EXPAND: Address cross-jurisdictional elements and user protections.
REFLECT: Unambiguous dispute resolution and legal venue.

  • Applicable Law: These Terms are governed by the laws of New Zealand, with due consideration to the Operator's Malta Gaming Authority license (MGA/B2C/145/2007).
  • Jurisdiction: Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand, unless otherwise agreed in writing.
  • Dispute Resolution: In the event of a dispute, users must first contact support@royal-vegas-nz.com for resolution. If not resolved, parties may refer to the New Zealand Gambling Commission or seek arbitration under the Arbitration Act 1996.

Regional Compliance Note: Dispute mechanisms and venue selection are in full alignment with NZ legal requirements and international best practices (2025).

Contact Information

OBSERVE: Compile all support and legal contact points from provided corporate data.
EXPAND: Ensure accessibility for all user needs, including escalation channels.
REFLECT: Transparent, comprehensive contact framework for all stakeholders.

Regional Compliance Note: All contact details are maintained current for 2025, in accordance with NZ regulatory transparency standards.